User guide
Maintenance & facilities 7 min read

Maintenance tickets

Every maintenance system is judged on one thing: whether the work that was promised actually happened. Tickets carry the request, who owns it, what was spent, and how long it took against the SLA.

  1. 1

    Work the queue

    Open tickets by priority and age, across every property. Categories and statuses are yours to configure, so the board matches how your team actually triages.

    Maintenance ticket queue showing open work by priority
    A real screen from the running product, captured against a demo portfolio.
  2. 2

    Watch SLA performance

    Resolution times against the thresholds you set per priority, so a slipping category is visible before it becomes a complaint.

    SLA compliance dashboard showing resolution performance
    A real screen from the running product, captured against a demo portfolio.
  3. 3

    Capture the cost

    Work order costs attach to the ticket and flow to the property — and, where the property is managed for an owner, to the owner’s statement. The ticket is where the money starts.

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